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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

App Compatibility

Below are some of our common questions about compatibility

What apps does MiLi work with?

Android: MiLi works with Google’s Find My Device app (now called Find My Device Hub). No extra app needed.
iOS: MiLi works with Apple’s Find My app. No extra app needed.

Which versions of Android and iOS are compatible?

Compatible with Android 9 or above, and iOS 14.5 or above.

Orders

Below are some of are common questions about orders

When will my order be shipped?

Orders are typically shipped within 24 hours after payment is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.

When will my order arrive?

Orders typically arrive within 6–15 business days after shipping.
Delivery times may vary depending on your location and local customs processing.

Can I return my order if it's already shipped?

Yes, but please wait until the package arrives, then return it at your own cost.

Products

Below are some common questions about our products

Can I access MiTag/LiTag on a PC?

No, our MiTag/LiTag is only compatible with iOS and Android devices. PC systems are not supported, so MiTag/LiTag cannot be accessed or viewed on a computer.

Is those All product waterproof?

Yes,it's IP65 or IPX67 waterproof.

How loud is the beep sound?  

Around 85 dB.

How does MiLi Tag compare to the Apple AirTag?

MiLi Tag work similarly to the Apple AirTag, but they are compatible with both iOS and Android devices through the Find My or Google Find Hub app. They are also more affordable for users across both platforms.

Technical Support

Below are some common questions about the technical of our product

How to pair?
  1. Turn on Bluetooth, Wifi Connection
  2. Power on MiTag/LiTag deivce
  3. For iOS: Open the “Find My” app, go to the “Items” tab, tap “Add Other Item
  4. For Android: Open the “Google Find Hub” app, tap “Add new device”
How to power off?

Long press for 5 secs until you hear 2 beeps

How to reset?

Make sure your MiTag/LiTag is power on state, then press 5 times and hold from the fifth press until you hear a beep then release. And this operation need to be finished within bluetooth range. You can try to play sound to check if its in the range.

How to connect MiTag to a new phone?
  1. You need to remove it from the Find My app or Google Find Hub
  2. Then you need to reset it
Why doesn’t it ring after connecting?

Ensure the item is not turned off or reset. After connecting, wait for about 30 seconds for the update to buffer. Once the “Find Nearby Devices” window appears, the sound will play.

Why doesn’t it ring after resetting and reconnecting?

The device wasn't removed from your phone after the reset. To fix this, go to the device list, select the original MiTag/LiTag, and it will start ringing.

Why is the item’s location not updating?

Make sure Location Services are enabled in your device settings. Check if the item is turned off, out of battery, or has been reset. Note that location updates may be delayed if your network connection is weak.

What should I do if the battery is dead?
  1. Take out the battery and put it back again
  2. Replace a new battery- Model no is CR2032
  3. Try to reset
  4. Contact us for help
How do I know if I left things behind?

You will get a notification when the distance between you and things you left behind beyond bluetooth range.

Everyone’s location data stays private?

Just like every Apple and Google product, Find My and Google Find Hub are designed to put you in control of your data. Location information is only sent to Apple or Google when you actively locate your device, mark it as lost, or enable location sharing features. Data is encrypted on Apple’s and Google’s servers and kept only for a limited time. When the Find My or Find Hub network is used, everyone’s information is kept private — even from Apple and Google.

What should I do if I lost it?

You can enable Lost Mode in your Find My or Google Find Hub app.
Go to the "Items" tab, select the item you lost, tap it, and turn on Lost Mode.
If someone finds your item or if a nearby iOS or Android device detects it, a message will be shown on their phone to help return it to you.

How does it work with the Find My network?

If your item, MiTag, LiTag, or a compatible Find My or Google Find Hub accessory goes missing, you can put it in Lost Mode. This will start tracking its location, send you a notification when it connects to the network, and activate a lock with your passcode to protect your data. You can also share your contact details so others can reach you. They can view your message on the device’s lock screen, or simply tap your MiTag/LiTag with their smartphone—whether iOS or Android—to see your contact info and identify what you’ve lost.

Can I pair more than one MiTag/LiTag Tracker to my phone?

Yes, you can add multiple MiTag/LiTag Trackers to your device and rename them for tracking different items.

Can I pair the same MiTag/LiTag Android Tracker to my android phone and iPhone?

No, it can only pair with one phone at a time.