Please make sure your phone has the latest version of the "Google" app installed. Alternatively, you can connect manually:  

1. Go to Settings.  

2. Open "Google".  

3. Tap on "All Services".  

4. Select "Devices".  

5. Enable Scan for nearby devices.  

Your MiTag will then appear in the "Available Devices Nearby" list.

Remove the item, go to account management in the top-right corner of the app, switch to the main account, then reconnect the item.

Update Google services, and reset the item. Try reconnecting when the network is more stable.

Try refreshing the screen at a different time when the signal is more stable.

1. Please try to update the operating system of the phone to the latest version.

2. Please use “Chrome” to search the “Google Play Service” if it needs to update and then to search the “Google Find My Device” and update as well.  

3. Restart your phone to see if the MiTag will display in the list or detected by the phone to connect.  

4. Please make sure you have logged in with the correct Google account that you paired the tag.  

5. If the above apps are the latest, verify if the Google account has “two-step verification” enabled.  

6. “Settings”→”Google”→Tap on “Profile Account”→“Manage your Google”  

“Account”→ “Security”→ “2-Step Verification”  

Please complete “2-Step Verification” all options. (!Action required: Complete all security steps to activate your account.)  

7. Settings → Google → All services → Devices → Saved devices → Device name → Find device → Most recent location, please ensure this function enabled

The MiTag/LiTag Android Tracker has a Bluetooth detection range of approximately 20 to 50 meters under normal conditions, depending on the surrounding environment. For location tracking, it uses Google’s Find My Device network, which relies on nearby Android devices to provide highly accurate location data. Accuracy may vary based on device availability and connection strength.

Yes, MiTag/LiTag Android can be tracked indoors using the “find nearby” feature like UWB of AirTag. However, the accuracy may vary slightly depending on the density of Bluetooth devices in the area and potential obstacles like walls or interference.

Yes. It can be used as a tool.

MiTag/LiTag Android Tracker comes with a replaceable battery that lasts up to 12 months.

Google has temporarily removed this feature, but it will be restored in a future update. Please ensure your app is always updated to the latest version. You can check the battery icon on the Device List page.

Currently, the product does not support UWB compatibility.

All android system phones except Huawei.

Yes.

No, MiTag Duo can only pair with one device at a time. You can switch between Android and iOS by unpairing and resetting.

1. Ensure Bluetooth is on and your phone is compatible (Android 9+ or iOS)
2. If still failing, reset MiTag Duo by holding the button for 10 seconds
3. Check your network signal; weak connections may cause issues

MiTag Duo can only pair with one device at a time. Unpair it from the old device, reset it, then pair with the new device.

Ensure that the MiTag Duo is connected to the Apple Find My app. If you experience issues, try resetting the device by holding the button for 10 seconds, then reconnect to your iOS device.

No, you must reset MiTag Duo each time. Hold the button for 10 seconds to reset, then pair with the new device.